So the Nairobi customer service agent who had an Asian accent says it is normal for their products to vary in color and consistency. So my inquiry about the product performance will be disregarded. She says that they have had no complaints about their product. Although, one of the local distributors, to my recollection, did mention returning some bottles recently because of the white "syrup" look of the product. However, the customer service agent denies any knowledge of any complaints. They suggest stirring or shaking the products up before using.
The bottle on the left was manufactured in 2014. The bottle on the right was manufactured in 2015. The same Nairobi customer service agent says their products do not expire. Wow! That is scary. No expiration date.
- Inconsistencies in color and composition
- No expiration dates
- Cynical Customer Service
I personally do not feel comfortable purchasing the Nairobi line anymore. I will be working on finding a replacement for their styling agents.