Client complaint: The conditioner dried my hair out. We do not need to use that conditioner again.
My response: (after checking the client's profile) We have used that conditioner before, and you did not have any complaints. In addition, it only sat on your hair for 5 to 7 minutes without any heat. It may have been overhydrating resulting in the curls not holding, but I do not understand how a client can be so concerned about a conditioner's performance but the same client wants to maintain her chemical relaxer touch-up without any hesitation.????
Lesson: No one should be more scared of a conditioner than a permanent chemical relaxer.
(New) Client complaint: I need my edges to stay straight for at least two weeks at a time- so if we need to relax them, then we can. Then we can use a cosmetic cover-up wand to make the edges look fuller.
My response: If you feel your edges are thin, then to continue to relax them every three or four weeks is going to continue to make them thinner.
Lesson: Sometimes you have to decide between textured edges or "no edges." Face the reality of one's hair texture especially if you are over age 40. Nothing recovers as quickly as we age including your scalp. If one can afford to make peace with hair extensions and/or hair replacement for a few more decades, then it is all good.
Professional Color Alert Neutralizing Shampoos
Avlon Fiberguard Affirm and Avlon Affirm normalizing shampoos both work well to identify relaxer residue. VitalePro's Neutralizing Shampoo had a faint pink alert, but no where near the intensity that Avlon's shampoos delivered.
These are the consumer and professional grade neutralizing shampoos that I trust with the Paul Mitchell relaxer service and any other relaxer system that does not have a "color alert" built into their relaxer system. I have been surprised that despite rinsing along with one Paul Mitchell Shampoo two lather, I still get pink residue upon using a color alert neutralizing shampoo during my Paul Mitchell relaxer services. The oily base used prior to relaxer application may cause the relaxer to not thoroughly rinse out. This is my theory since oil and water do not mix so a "color alert" shampoo is necessary to erase all doubt.