Phenomenal . . .

Phenomenal . . .
Life, Growth, and Connection (This sunflower was nourished by my hands.) 2010; Photography by Benita Blocker. Please become a follower of this blog.

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Wednesday, January 30, 2013

Switching to my Third Sisterlocks Consultant

 It's official!  My second Sisterlocks consultant and I agreed that it was best that we part ways.  As you know, I do not like "chair hopping" but I have a number of reasons for my switching to a third Sisterlocks consultant.

1) As I stated in my past article, the second consultant was about twice as fast with retightenings versus the first consultant.  However, she was sooo quick that she was missing the fine details like my hairline.  Remember how I performed "lock correction" on one side.  Well, she accidently doubled up the lock at my sideburns area on the last retightening session.  I had to "de-loc" yet again.  I was ready to scream!   I worked the two small locs away from each other and went by the next week for her to tightening the two Sisterlocks separately.  You can see in the picture below that I  now have two Sisterlocks instead of one big one.

I am happy that she fixed it for me without extra charge, but I know that I had some cross hairs between the two locks so I assumed that she was going to have to further "de-loc" but  she formed the two locs by popping the cross hairs is my assumption.  It looks nice, and I would probably have lost just as much hair by de-locking anyway. What worried me though is that she had no reservation about doing whatever it took to make those two Sisterlocks look nice. I do not want my hair ripped out, and I do want my consultant to pay attention to fine details like my hairline.  Enough said. On to my second reason for moving on . . .
2) Another regular hairstylist  started working in her salon that I knew from a past situation.  It was rather awkward both retightening sessions since the salon is an "open floor" plan.  In my initial consultation with her a few months ago, she was the only stylist in the salon.  So I had been feeling a little tension in the air  and that is not a good feeling when you are going to pay for a hair service.

3) During my last retightening visit, the other hairstylist had a client with a little child who would not sit still.  The child was not being serviced.  The mother was there for service.  The child was a constant distraction to make sure that he did not knock a shelf over and hurt himself. Also, during that visit, she stopped my tighening service to take pictures of the finished styles of two different clients that the other stylist finished.  Twice she stopped to take pictures.  I ended up paying her $80 for probably an hour and a half of service.  Her retightening service is $75 mininum.  I gave her $5 tip as a courtesy.

4) So after realizing that she doubled up my lock at my hairline after all the tension in the air, the interruptions for her to take pictures and the child running around the salon- she felt like I was wrong for bringing this to her attention.  She asked me "how is that helping my business relationship with her?"  I was appalled.  The last time that I checked, I was a client expressing dissatisfaction and a apology should have been in order. But no, I guess, she was doing me a favor by even servicing me.  I kindly told her:  "If this is not a good fit, then I will be more than happy to move on."

She said that she would be fine with that . . .  so yes, I have already booked my next retightening session with another consultant from my Charlotte Sisterlocks training class.  We both learned from the same Sisterlocks Master Instructor so I think that she is going to work out great!  I am not concerned about speed.  I am looking for quality.  She seems like she wants the best for her clients.  By attending the refresher training, it makes me feel that she is definitely committed to upholding the standards of Sisterlocks.

7 comments:

  1. Wow! I'm sorry you had to experience this. I do agree that quality and service should be above all things. Do you mind sharing the name of this consultant or there location in Charlotte? I am planning to install my Sisterlocks soon and want to avoid any costly mistakes.

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    1. Hi saneely! I do not mind sharing "her" name by phone but not here in the blog. She could be a great fit for some people. Honestly, one of the Sisterlocks associate trainers is in Fayetteville, NC. Her name is Mizan. I saw her client's hair and her hair. Both incredible looking Sisterlocks. If you want a Sisterlocks expert to perform the locking session, she is the closest one in NC that I feel is worth whatever price she commands. I hope to be as skilled as Mizan one day. I will keep you posted on how my Sisterlocks journey with my classmate. I really do not want to travel to Fayetteville for retightenings. My classmate seems to be committed to upholding what we learned. I sure hope so because shaving my head and wearing a wig for the rest of my life is starting to look like a stressfree hair solution. I am sad that the thought even crossed my mind. I just hope that the Sisterlocks company starts cleaning up the crap and B.S. that is running rampant in Charlotte. Call me at the salon for this last consultant's name. Right now, she wears a "TWA" if that helps.

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  2. Wow Fayetteville! Hopely 3x a charm for you. I have already selected a consultant for my install and I anticipate nothing but great things from her. Best of luck to you in your Sisterlock journey.

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    1. saneely, thank you. Truth be told, Sisterlocks consultants that do not attend Sisterlock refresher trainings on a regular basis are not going to meet my standards. Similar to cosmetologists, medical professionals, and school teachers, continuing education is important. I have met clients and (past clients) from many of the Charlotte area Sisterlocks consultants, no one has a perfect track record. Therefore, there should have been many more certified Sisterlocks consultants in refresher training with me last week. In addition, all the Sisterlock trainees should have been in refresher training as well. I was the only trainee that attended in the Charlotte area. I wish you well with your choice. Please keep me posted. I was excited about my highly recommended certified Sisterlocks consultant and locking session as well in the beginning . . . now, I am wiser.

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  3. Hi, thank you for this posting. I have had my Sista locs for since the last week of February and since returning to Fayeteville at the end of March I am in DESPARATE need of a touch up. Can you please for the infomation for you loctician... jacksonmic1013!gmail.com
    Thank you

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  4. I want to start mine, I am from Fayeteville so where are you going and whats the quality and pricing of them?

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    1. Hi Danee: I kept my original Sisterlocks installed partings which were larger than standard Sisterlocks and I finger twist them myself. I do not have a Sisterlocks consultant anymore. I am a registered Sisterlocks technician, however, I do not use the tool on my hair. Interlocking was not a good method for my curl pattern. The most important component of locks is the partings and grid pattern. Wishing you well!

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