Wednesday, January 30, 2013
Switching to my Third Sisterlocks Consultant
1) As I stated in my past article, the second consultant was about twice as fast with retightenings versus the first consultant. However, she was sooo quick that she was missing the fine details like my hairline. Remember how I performed "lock correction" on one side. Well, she accidently doubled up the lock at my sideburns area on the last retightening session. I had to "de-loc" yet again. I was ready to scream! I worked the two small locs away from each other and went by the next week for her to tightening the two Sisterlocks separately. You can see in the picture below that I now have two Sisterlocks instead of one big one.
I am happy that she fixed it for me without extra charge, but I know that I had some cross hairs between the two locks so I assumed that she was going to have to further "de-loc" but she formed the two locs by popping the cross hairs is my assumption. It looks nice, and I would probably have lost just as much hair by de-locking anyway. What worried me though is that she had no reservation about doing whatever it took to make those two Sisterlocks look nice. I do not want my hair ripped out, and I do want my consultant to pay attention to fine details like my hairline. Enough said. On to my second reason for moving on . . .
3) During my last retightening visit, the other hairstylist had a client with a little child who would not sit still. The child was not being serviced. The mother was there for service. The child was a constant distraction to make sure that he did not knock a shelf over and hurt himself. Also, during that visit, she stopped my tighening service to take pictures of the finished styles of two different clients that the other stylist finished. Twice she stopped to take pictures. I ended up paying her $80 for probably an hour and a half of service. Her retightening service is $75 mininum. I gave her $5 tip as a courtesy.
4) So after realizing that she doubled up my lock at my hairline after all the tension in the air, the interruptions for her to take pictures and the child running around the salon- she felt like I was wrong for bringing this to her attention. She asked me "how is that helping my business relationship with her?" I was appalled. The last time that I checked, I was a client expressing dissatisfaction and a apology should have been in order. But no, I guess, she was doing me a favor by even servicing me. I kindly told her: "If this is not a good fit, then I will be more than happy to move on."
She said that she would be fine with that . . . so yes, I have already booked my next retightening session with another consultant from my Charlotte Sisterlocks training class. We both learned from the same Sisterlocks Master Instructor so I think that she is going to work out great! I am not concerned about speed. I am looking for quality. She seems like she wants the best for her clients. By attending the refresher training, it makes me feel that she is definitely committed to upholding the standards of Sisterlocks.